With the advance payments of the 2021 child tax credit, we know our customers are anxious to receive their payments from the IRS.
In the previous economic stimulus packages, we received an influx of calls and internet banking traffic regarding these payments. In an effort to help our customers track their payments, we want to encourage you to utilize the IRS website (https://www.irs.gov/childtaxcredit2021) as FCB does not have any information regarding the dates individual payments will be disbursed.
We would also like to remind customers that FCB can only receive ACH transactions from the Federal Reserve three (3) times per day. If you are checking for your child tax credit, you only need to check one time in the morning anytime between 6:00am and 2:00pm; if not received, you may check again between 3:00pm and 4:00pm; if not received, you can check again one time after 5:00pm. By following this schedule, you will help us ensure we can answer all calls from all customers and reduce traffic to our internet banking site and mobile app, ensuring there is little to no downtime.
We encourage our online/mobile banking users to set up a “Deposit Account Alert” either within the Mobile Banking App or on Internet Banking. This will allow you to receive an alert as soon as any deposit posts to your account.
We appreciate your patience and understanding during this time.