Digital banking is an ever-evolving technology. Consequently, technological changes introduce an inherent and evolving risk of potential fraud. Account takeover by e-mail is one of those risks. First Community Bank of East TN takes the security of your banking information very seriously. So, as a proactive measure to provide an enhanced level of protection, effective immediately, the ability to change your e-mail address within your online banking & mobile banking app has been disabled. This helps prevent a fraudster who has stolen your credentials from logging in as you and stealing your money. Typically, the first step a criminal will take is to change the e-mail address so that you would not be notified of usual banking activity, including unauthorized withdrawals from your account.
Should you need to update your e-mail address, or any other contact information, simply reach out to one of our Customer Service Representatives, by calling 423-272-5800. Our team is ready to assist you with this and any other question you may have. We apologize for any inconvenience this may cause.
